Terms of Service

This agreement is a legal contract between you and Shandian VPN (the 'Service Provider') regarding the download, installation, and use of the mobile and desktop network-access application (the 'App').

By downloading, installing, or using this App, you confirm that you have read and agreed to this agreement. You may not copy, modify, reverse engineer, translate, sell, or create derivative versions of the App or related content without authorization. Intellectual property rights related to the App belong to the Service Provider. To maintain service quality, we may adjust features, plans, or fees and will provide appropriate notice. Users are responsible for protecting device security and account credentials and should avoid jailbreaking, rooting, or installing untrusted plugins that may create security risks or service failures.

This Service may integrate necessary third-party services, such as Google Analytics and Firebase Crashlytics. When using the Service, you are also bound by the applicable terms of those partners.

The App depends on a stable network environment, including Wi-Fi or mobile data. The Service Provider is not responsible for service unavailability caused by unpaid carrier bills, weak signal, carrier restrictions, roaming charges, or local user settings. Mobile data charges may apply outside Wi-Fi. When roaming internationally, make sure you understand and accept your carrier's billing rules.

Users are responsible for their own use of the Service. Device battery depletion, system permission restrictions, or third-party network failures are not covered by compensation. Although we work to provide accurate route information and version updates, network status may be affected by third-party data centers, carriers, or regulatory environments. We reserve the right to suspend, adjust, or terminate the App service when necessary. After termination, users must stop using and delete the App.

Software Non-Refund Policy

Thank you for choosing our software. We are committed to providing you with the best experience. Please read our refund policy carefully before making a purchase.

Non-Refund Policy: All software sales are final and non-refundable. Once a software license key or access to a digital product has been provided, refund requests will no longer be accepted.

Product Evaluation: We encourage users to fully evaluate our software through available demos, trial versions, or free editions before purchasing. This ensures the software meets your needs.

Customer Support: We are committed to providing excellent customer support to assist you with any issues or concerns while using our software. Please contact our support team for help.

Technical Issues: In rare cases, technical issues may affect your ability to use our software as intended. We will make every effort to resolve issues promptly. However, this does not entitle you to a refund.

Unauthorized Use: No refunds will be provided if software license keys or digital product access are found to have been shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing and using our software, you agree to comply with this non-refund policy.

If you have any questions or concerns about our refund policy, please contact our support team for clarification.

These terms may be updated periodically and take effect when published. If you have questions about Shandian VPN service terms, account rules, or plan usage, contact us at [email protected].